FAQ

Check the detailed answers on the most frequently asked questions

  • How can I become a UBIDEX user?

    Fill in the request form or contact us at .oi.xedibu%40tcatnoc Our representative will contact you to schedule an intro call and introduce the platform to you. After discussing your business needs, we will be ready to start the onboarding process.

  • How fast can I start working with UBIDEX?

    After signing a contract, it takes up to 3 business days to deploy UBIDEX for you.

  • What is the difference between regular DSP and UBIDEX?

    UBIDEX has all the functionality as most DSPs in the market. However, we provide clients with the freedom to choose any connections with supply, DMP, fraud prevention, viewability partners they want to work with. We protect clients' privacy and don't share it with other UBIDEX users, all data belongs only to clients and stored in-house in a dedicated environment.
    Moreover, unlike regular DSPs, we provide clients with a transparent flat software fee based on QPS package instead of ad spend commission.

  • Does UBIDEX provide clients with inventory access?

    UBIDEX doesn't have its Marketplace. We strongly believe that everyone should do his own business. That's why Ubidex is a pure technology as a service. 

  • What is the ad spend commission on UBIDEX?

    We don't charge any ad spend commission, unlike the regular DSP. We provide flat fee SaaS pricing based on the volume of traffic (QPS).

  • Does UBIDEX have a setup fee?

    There are no setup fees to any plan available at UBIDEX. You can enjoy using the platform without any additional costs.

  • How much does 3d party integration cost?

    Each of our clients gets FREE tech integrations as a bonus. So, you can connect any Data Management Platforms, Fraud check, Ad verification solutions, and more without extra costs.

  • Which ad types does UBIDEX support?

    UBIDEX supports Banner, Native, Video, Pop, Push, Audio, CTV, Calendar ad types.

  • Where are UBIDEX servers located?

    UBIDEX currently has data centers in US East. We provide our clients with dedicated servers that are completely separated from others, thus safe and secure.

  • Where can I get a list of all the tech integrations with supply partners? 

    Please, reach out to oi.xedibu%40ofni to get the list of already integrated supply partners.

  • Can I integrate my supply partners that are not connected with UBIDEX yet? How long does it take?

    Yes. We provide our clients with complete freedom in choosing partners to work with. If there is no third party in our list with whom you want to integrate, we will do it for you free of charge.

  • Can I connect to UBIDEX fraud/viewability/DMP of my choice?

    Yes. We provide our clients with complete freedom in choosing partners to work with. If there is no third party in our list with whom you want to integrate, we will do it for you free of charge.

  • Does UBIDEX support Connected TV?

    Yes. Our clients can run CTV campaigns using UBIDEX.

  • Does UBIDEX provide clients support?

    We have an onboarding process throughout which you’ll be given needed assistance and guidance to make your experience with UBIDEX successful. If you need more information we'll be on a line.  

  • What is the minimum ad spend at UBIDEX?

    With no minimum ad spend, you can start using UBIDEX with any budget. Moreover, there's no fee based on ad spend, so you don't need to share ad budgets with us. You pay only for the software.